Frequently Asked Questions
Do you have a question about your stay at Hôtel de Pourtalès? We have compiled answers to the most frequently asked questions to assist you in planning your visit.
Reservation & Stay
How can I book a suite?
You can book directly online or by phone at +33 (0)1 42 68 40 60. Our team is at your disposal to advise you on choosing the suite best suited to your needs.
Services & Amenities
Are the suites equipped with a kitchen?
Do you offer an airport shuttle service?
Is Wi-Fi available in all suites?
Yes, all our suites and penthouses benefit from complimentary high-speed Wi-Fi.
Is there parking nearby?
The hotel does not have private parking. The Madeleine Public Parking (21 place de la Madeleine, 75008 Paris) is located a few minutes’ walk away. Our concierge team remains available to arrange your parking or provide guidance according to your needs.
Family & Children
Do you provide baby equipment?
Yes, we provide all the essentials: premium baby cot, changing table, and childcare necessities. Our concierge can also arrange delivery of diapers, infant formula, or baby food according to your needs.
Are pets allowed?
Yes, we welcome pets with appropriate amenities to ensure their comfort.
How do I get to Disneyland Paris from the hotel?
Hôtel de Pourtalès is located approximately 1 hour from Disneyland Paris. You can reach it via RER A (direct line from Madeleine station, 2 minutes from the hotel) or book a private chauffeur-driven shuttle through our concierge. We also arrange ticket purchases and optimized itineraries for families.
Is the hotel suitable for a family stay visiting Disneyland?
Yes, our spacious family suites (up to 345 m² for 8 people) with equipped kitchens are ideal. Complete Welcome Baby equipment, breakfast served until 1:00 PM, and concierge service to organize your days at Disneyland and in Paris.
Dining
Is breakfast served in the suite?
Yes, breakfast can be served directly in your suite until 1:00 PM, allowing you to extend the pleasure of waking up without time constraints.
Can we dine in the suite?
Yes, our two private chefs can orchestrate a gastronomic dinner directly in your suite. We also offer 24-hour room service with a selection of essentials.
Private Events
Can we organize a private event at the hotel?
The Hotel is pleased to host private daytime events in a refined and welcoming setting, subject to respecting the tranquility of the premises, particularly regarding outdoor spaces.
In order to preserve the comfort and peace of all our guests, private evening events are no longer offered at the establishment.
Can a professional event be organized?
Yes, Hôtel de Pourtalès offers two signature spaces: the Sky Penthouse (367 m² with rooftop) and the Garden Duplex (345 m² with terrace and garden). Cocktails, dinners, meetings, showrooms, launches, or photo shoots are possible.
What is the capacity for an event?
The Sky Penthouse accommodates up to 50 people for a cocktail reception or 16 for a seated dinner. The Garden Duplex can host up to 90 people for a cocktail reception or 40 for a seated dinner.
Concierge & Services
Is the concierge available 24/7?
Yes, our concierge is available at all times, by phone, WhatsApp, Telegram, or SMS.
Do you offer wellness services?
Yes, we offer private fitness sessions with our partner coaches (Pilates, boxing, strength training, Muay Thai), as well as massages and beauty treatments directly in your suite.
Do you offer combined multi-destination stays?
Yes, our concierge arranges bespoke multi-destination stays for our international clientele. Whether you wish to combine Paris with Courchevel in winter, extend your stay to London, Monaco, or the French Riviera, we orchestrate your entire itinerary: partner hotel reservations, private transfers, ticketing, and activities. Each journey is designed with the same exacting standards as your Parisian stay, for a seamless and perfectly managed experience.
Do you arrange transfers to other destinations (Courchevel, London, etc.)?
Yes, our concierge arranges private transfers and extended stays to other European destinations. Courchevel in winter, London, Monaco, French Riviera: we coordinate your travel, partner accommodation reservations, and activities to extend your journey with the same attention to detail. Contact our concierge to create your bespoke itinerary.
