General Terms and Conditions of Sale
Hôtel de Pourtalès – No Address France
Definitions
Capitalized terms used herein that have not previously been defined shall have the meaning given to them below:
“Client”
means a natural person, of legal age, acting for personal needs and having full legal capacity to enter into these terms.
“Reserved Rate Terms of Sale”
means the specific terms applicable to each reservation made by the Client.
“Booking Confirmation”
means the document summarizing the details of the reservation made by the Client, sent to the Client by the website or by the Hotel.
“Booking Request”
means any request by the Client to book a hotel room.
“Hotel”
means Hôtel de Pourtalès operated by No Address France, whose registered office is located at: rue Tronchet 75008 Paris, registered with the Trade and Companies Register under number PARIS 522 204 635, intra-Community VAT number FR 91 52 220 46 35, NAF code 5510Z.
“Partners”
means all service providers that have entered into a service contract or partnership agreement with the Hotel.
“Service”
means any hotel room reservation service or ancillary service offered by the Hotel.
“Hotel Website”
means the website accessible at the following address: https://hotelpourtales.com
ARTICLE 1 – Scope
These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and ancillary services (the “Services”) offered by the Hotel (the “Service Provider”) to consumers and non-professional clients (the “Client”) on the Hotel’s website or by any other booking method.
The main characteristics of the Services are presented on the Hotel’s website. The Client is required to review them before making any reservation.
The Client declares:
1. to have full legal capacity to enter into these General Terms and Conditions of Sale;
2. to make the reservation for personal needs;
3. to be able to save or print these terms.
These terms apply to the exclusion of all other terms, in particular those applicable to other sales channels.
Data recorded in the Hotel’s IT system constitutes proof of all transactions concluded with the Client.
The Hotel ensures the retention of contracts in electronic or paper format for a maximum period of 5 years.
In accordance with regulations relating to personal data, the Client has the right to access, rectify, and object to the processing of data concerning them.
Validation of the reservation by the Client constitutes full and unconditional acceptance of these General Terms and Conditions of Sale.
ARTICLE 2 – Reservations
The Client selects on the Website the services they wish to book according to the following steps:
1. Selection of room type and rate
2. Selection of any ancillary services
3. Review of the details and total amount of the reservation
4. Entry of the Client’s contact details
5. Entry of bank details in the event of a guarantee or prepayment
6. Acceptance of the General Terms and Conditions of Sale
7. Acceptance of the privacy policy
8. Validation of the reservation
The Client is solely responsible for the choice of services and their suitability for their needs.
Any reservation is only final after confirmation by the Hotel and, where applicable, receipt of payment or the deposit.
Each reservation is personal and non-transferable. Any reservation implies full and unconditional acceptance of these GTC.
The Hotel reserves the right to cancel or refuse any reservation in the event of a prior dispute with the Client, non-compliance with the establishment’s rules, or suspicion of improper use of the premises.
ARTICLE 3 – Rates
Rates are indicated in euros, all taxes included, and correspond to the prices in effect at the time of booking.
An obvious pricing error (a negligible price or one inconsistent with usual rates) shall not bind the Hotel, which reserves the right to cancel the reservation concerned.
Prices are per room per night and may vary depending on the period, room category, or promotional offers.
Tourist tax is not included in the price and must be paid on site.
Ancillary services (breakfast, spa, restaurant, etc.) are included only if expressly stated.
An invoice is provided to the Client upon payment for the stay.
ARTICLE 4 – Payment terms
Depending on the rate selected:
Flexible rate
The reservation is guaranteed by credit card. A deposit may be required at the time of booking.
Non-cancellable / non-refundable rate
The total amount of the stay is charged at the time of booking.
Payments may be made by Visa, Mastercard, or American Express.
Payment data is secured via an SSL encryption protocol.
The Hotel will request an identity document upon arrival.
Security deposit
A card pre-authorization or security deposit may be required upon arrival.
This may be used in the event of:
– damage,
– theft,
– non-compliance with the house rules,
– disturbances,
– improper use of the premises.
ARTICLE 5 – Cancellation policy
Cancellation conditions depend on the reserved rate.
Flexible rate
Free cancellation up to 3 days before arrival.
In the event of late cancellation or no-show: the deposit paid may be retained or the first night may be charged.
Non-cancellable / non-refundable rate
In the event of cancellation, modification, or no-show, 100% of the stay remains due.
ARTICLE 6 – Provision of services and stay conditions
Rooms are available:
1. Check-in: from 3:00 PM
2. Check-out: until 12:00 PM
Any unauthorized late check-out may result in an additional night being charged.
Room occupancy
Rooms are strictly limited to the number of persons declared at the time of booking.
Any unauthorized over-occupancy may result in:
– refusal of access or eviction,
– additional charges,
– immediate termination of the stay.
Conduct and use of the premises
The Client undertakes to behave respectfully and not to disturb the peace and quiet of the establishment.
The Hotel reserves the right to immediately terminate the stay in the event of:
– noise disturbances,
– inappropriate behavior,
– damage,
– non-compliance with the establishment’s rules,
without refund or compensation.
The Hotel is strictly non-smoking. Any breach may result in cleaning fees.
ARTICLE 7 – Prohibition of unauthorized events
Reservations made via the Hotel Website (excluding the page dedicated to events) or through any individual channel are strictly intended for accommodation purposes.
Any organization of events, including parties, receptions, meetings, photo or video shoots, filming, or any private or professional gathering, is prohibited without the Hotel’s prior written agreement.
Event services are governed exclusively by separate contractual terms and are not covered by these General Terms and Conditions of Sale applicable to accommodation.
Events may only be organized:
– via the dedicated page on the Hotel Website, or
– through direct contracting with the sales department.
Any reservation diverted for event purposes may be cancelled at any time.
In the event of non-compliance, the Hotel reserves the right:
– to immediately terminate the stay or the event,
– to evict the occupants without refund,
– to charge all fees, damages, and disturbances.
ARTICLE 8 – Pets
Pets are accepted under certain conditions and subject to a supplement. They must be kept on a leash in common areas.
ARTICLE 9 – Liability
The Hotel cannot be held liable for the loss, theft, or damage of personal belongings left in rooms or common areas.
The Client is responsible for any damage caused within the establishment and shall compensate the Hotel where applicable.
ARTICLE 10 – Personal data
The information collected is necessary for managing reservations and invoicing. The Client has the right to access, modify, and delete their personal data in accordance with applicable regulations.
ARTICLE 11 – Intellectual property
The content of the Hotel’s website is protected by intellectual property law. Any total or partial reproduction is prohibited without authorization.
ARTICLE 12 – Force majeure
The Hotel cannot be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code.
ARTICLE 13 – Applicable law, Mediation and Disputes
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the competent courts shall be those within the jurisdiction of the Hotel’s registered office.
In accordance with the provisions of the French Consumer Code, the Client may also have free recourse to the tourism and travel mediator: www.mtv.travel
ARTICLE 14 – Client acceptance
By booking a stay at Hôtel de Pourtalès, the Client fully and unconditionally accepts these General Terms and Conditions of Sale.
